1. What type of payment do you accept?
Currently we only accept paypal payments. Do not worry if you do not have a paypal account, credit and debit cards payment can be made through paypal express on our payment page.

2. How do I know if my cart has been checked out successfully?
Paypal will sent a confirmed payment to your email address and we will process your orders promptly.

3. How do I get in touch?
Get in touch: radhika@left-handesign.com
Please send us a message and we will get back to you as soon as possible!

4. What is your Exchange/Refund policy?
Currently we only do refunds for local shipping as long as it fulfils the following conditions:

1. Liaising with us through email to sort out the situation first. 
2. Contacting us within a week from receiving item 
3. Pack the item securely in the original package (when possible)
4. Enclose the original packing slip with the item

Please note that we will always do a quality check and wrap your items well before shipping it out to ensure that you receive your items in good condition. Please also take note that left-handesign will not hold responsibility in the event of items being damaged during shipping.

Do note that you will have to bear the costs of return shipment via registered mail. 

Once Returns are received, you can expect a refund in the same form of payment originally used for purchase within 2 weeks.

5. Do you ship internationally?
Prices shown on the left-handesign website are in Singapore (SGD) dollars. Any purchase will be charged in Singapore Dollars.

The product prices you see on the left-handesign website exclude the cost of shipping and tax duties. Depending on your shipment address, different taxation rules may apply. These costs are clearly stated in the “check out” page.
We cannot confirm the prices indicated on the left-handesign website until your order is submitted to us. 

7. Wrong Address ?
You shall take all reasonable measures to ensure that you give your correct delivery address when you place orders for items. We request you provide your name and full address including postal code and country. We do not deliver to post office boxes. We are unable to change the address once the items have left our warehouse. Once a shipment has been signed for by anyone at the shipping address (including security guards, reception and employees), it is deemed ‘delivered’.

8. What is your privacy policy ?
Your information will only be used to process your order and will never be shared with other parties left-handesign will never sell, rent or disclose this information to any third party. Your credit card information is secure at all times. You will never be contacted with promotions or announcements unless you opt-in to our email updates.

One of the most common questions we receive, we have addressed below:

FAQ 1: Will it really grow?

Yes. Every BĪJ product carries real seeds, and planting takes a few minutes. Our seeds are organic, sourced from farmers in Punjab, India. Here's how to plant each product:

• Pencils: when your pencil is too short to hold, push the stub into a pot of soil at about 30° so only the seed capsule is buried. The seed's name is printed just above the capsule.
• Pens: the seeds are in the cap. When the ink runs out, plant the cap capsule-first, or open the capsule and sow the seeds.
• Seed paper (greeting and note cards, gift tags, gift wrap, notebook covers): tear it into small pieces, lay them on soil and cover lightly.

Then water regularly and keep the pot somewhere warm and bright. Most seeds sprout within 1 to 3 weeks. Like any seeds, how quickly they come up depends on warmth, light and water. Watch the 15-second video, or see our Plant Guidefor more tips.

FAQ 2: Plastic pens are cheaper. Why pay more?

A plastic pen is cheaper at the till, but its cost doesn't end when the ink runs out. Americans alone throw away about 1.6 billion disposable pens every year, according to the US EPA. In Australia, more than 800,000 tonnes of plastic waste end up in landfill or the environment each year, and only around 18% is recycled.

A BĪJ pencil is $4 and a BĪJ pen is $6, or $5 each in a set of four. You get a pencil or pen that writes like any other. When you're done, its pencil stub or pen cap goes into soil and grows herbs or flowers instead of going in the bin.

You're also supporting a Certified B Corporation, and every delivery is carbon neutral. Swapping just the pens and pencils you use most is an easy first step.

FAQ 3: Not sure yet? How can I try BĪJ?

Start with just one, from $4. You don't need a gift set to find out if BĪJ is for you.

Use it, plant it and watch it sprout. Shipping is free on orders over $70. [OPTIONAL: Use code GREENFINGERS for 10% off your first order.] Have a question first? Email grow@left-handesign.com and we'll help you choose.